Privacy Policy

Last Updated: September 23, 2025

1. Introduction

Welcome to LiliJay Rentals (“we”, “our”, “us”). We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy explains how we collect, use, process, and disclose your information when you use our website and services (collectively, the “Services”).

2. Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our Services, and information from third-party sources.

2.1. Information You Provide to Us

• Account Information: When you register for an account, we collect your first name, last name, and email address.
• Profile Information: To complete your profile, you may provide additional information such as your phone number, date of birth, a profile image, and an ID card number for verification purposes.
• Address Information: When you add a delivery address, we collect the street address, city, region, country, and a contact phone number.
• Rental and Transaction Information: When you place a rental order, we collect details about the transaction, including the items rented, rental dates, pickup/delivery methods, and payment information.
• Communications: When you contact us for customer support or any other reason, we may collect information about your communication and any information you choose to provide.
• Reviews: If you leave a review for a rental, we collect the rating, title, and text you provide.

2.2. Information We Automatically Collect

• Usage Information: We collect information about your interactions with our website, such as the pages you view, your search queries, and other actions on the Services.
• Log Data and Device Information: We automatically collect log data and device information when you access and use our website. This includes IP address, browser type, operating system, and access times.

2.3. Information from Third Parties

• Authentication Services: If you choose to log in using a third-party service like Google, we will receive personal data from that service, such as your name, email address, and profile picture.

3. How We Use Your Information

We use the information we collect to provide, operate, and improve our Services, process transactions, verify identity, communicate with you, ensure platform security, and comply with legal obligations.

4. Sharing & Disclosure

We do not sell your personal data. We may share your information with third-party service providers (e.g., payment processors), for legal compliance, or during business transfers.

5. Your Rights

You have rights regarding your data, including the right to access, correct, or delete your personal information, subject to legal limitations. You can manage your information via your account settings or by contacting us directly.

6. Data Security

We implement reasonable security safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your data for as long as necessary to provide our Services and comply with legal requirements.

8. Changes to This Privacy Policy

We may update this policy. If we make material changes, we will notify you via email or a notice on our website.

9. Contact Us

If you have any questions about this Privacy Policy, please email us at support@lilijayrentals.com.